Refund policy

All returns, refunds and exchange policies are valid only for purchases made at HuntersReserve.com. Please contact your authorized reseller for merchant guarantees.

Shelf Stable Products

Hunter's Reserve will be happy to replace any item(s) in the unlikely event that they may be damaged during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Hunter's Reserve requires images of master carton packaging, images of damaged products and any lot numbers associated with damaged products in order to provide a credit or refund.

For return or exchange, Hunter's Reserve will accept only unopened and undamaged items. For refund or exchange request, contact Hunter's Reserve using our "Contact Us" form, indicating the reason for return/refund. Upon return/refund approval, item(s) must be returned within 30 days from the receipt of the original order.  Items cannot be returned or exchanged after 30 days from the receipt of the original order. 

Items must be returned in their original packaging such as gift boxes or gift bags.

If your return is not a result of a Hunter's Reserve error, we will not refund any outgoing (if applicable) or return shipping fees. 

Any product(s) that have been damaged, opened or tampered with after delivery will not be accepted for return. Upon receipt of an undamaged return item, the appropriate refund will be processed.  

Refunds for damaged or returned goods can only be credited to the originating form of payment.

Hunter's Reserve does not guarantee sales for wholesale accounts and will not issue returns or refunds for any unsold products.

Frozen Products

As our Frozen products are perishable, all frozen food sales are final.

Hunter's Reserve will be happy to replace any item(s) in the unlikely event that they may be damaged during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Hunter's Reserve requires images of master carton packaging, images of damaged products and any lot numbers associated with damaged products in order to provide a credit or refund.

Hunter's Reserve is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third-party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. If your gift is returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the contents of the gift and you will not be refunded.

If you wish for us to reship a frozen gift, you will be charged 50% of the gift cost plus the full cost of Shipping/Handling. Refunds for damaged goods can only be credited to the originating credit card.

For more information, please contact our Customer Service department at 800.391.4868 8:00am - 5:00pm CST Monday - Friday.